Shipping policy
Shipping Policy
Last Updated: July 2026
At Gizora, we work hard to ensure your orders reach you quickly and safely. Here's everything you need to know about our shipping process.
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1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- You will receive an email confirmation with your order details once processing is complete.
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2. Shipping Time
- Standard Delivery: 5–8 business days.
- Express Delivery (if available): 2–4 business days.
- Delivery timelines may vary based on your location and courier partner availability.
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3. Delivery Coverage
We currently ship across India. We do not offer international shipping at this time. Delivery to remote or rural areas may take additional time.
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4. Shipping Charges
- Shipping charges, if applicable, are calculated at checkout based on your order value and delivery location.
- Free shipping may be available on orders above a certain value — check the website for current offers.
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5. Tracking Your Order
- Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and courier details.
- You can track your order directly on the courier partner's website using the provided tracking ID.
- For tracking assistance, contact us at support@gizora.online with your order ID.
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6. Delivery Delays
While we strive to deliver on time, delays may occasionally occur due to:
- High order volumes during sale periods.
- Weather conditions or natural events.
- Courier partner delays.
- Public holidays or regional disruptions.
Gizora is not liable for delays caused by factors beyond our control. However, we will keep you informed and work to resolve any issues promptly.
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7. Incorrect Address
- Please ensure your delivery address is accurate and complete at the time of placing your order.
- Gizora is not responsible for non-delivery due to an incorrect or incomplete address provided by the customer.
- If you notice an error in your address, contact us immediately at support@gizora.online. Address changes can only be made before the order is dispatched.
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8. Lost Packages
If your order is marked as delivered but you have not received it:
- Wait 24 hours, as deliveries can sometimes be delayed after the status update.
- Check with neighbours or building security.
- Contact us at support@gizora.online within 48 hours of the expected delivery date.
- We will investigate with the courier partner and take appropriate action.
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9. Contact Support
For shipping-related queries, please reach out to us:
Email: support@gizora.online
Website: https://gizora.online
Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.