Refund policy
Terms & Conditions
Last Updated: July 2026
Welcome to Gizora (https://gizora.online). By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase or using any part of our platform.
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1. Acceptance of Terms
By visiting, browsing, or purchasing from gizora.online, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please discontinue use of this website immediately.
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2. Eligibility
You must be at least 18 years of age to make purchases on Gizora. By placing an order, you confirm that you meet this requirement. Minors may use the website only under the supervision of a parent or legal guardian.
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3. Products & Pricing
- All products listed on Gizora are subject to availability.
- Prices are displayed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
- We reserve the right to modify product prices at any time without prior notice.
- Product images are for illustrative purposes. Slight variations in colour or texture may occur due to photography and screen settings.
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4. Orders
- Placing an item in your cart does not guarantee its availability or price.
- An order is confirmed only after successful payment and you receive an order confirmation email.
- Gizora reserves the right to cancel or refuse any order at its discretion, including cases of suspected fraud, pricing errors, or stock unavailability.
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5. Order Cancellation
- Orders can be cancelled within 24 hours of placement, provided they have not been dispatched.
- To cancel, contact us at support@gizora.online with your order ID.
- Once dispatched, cancellations are not accepted. You may initiate a return after delivery.
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6. Payments
- We accept payments via UPI, Credit/Debit Cards, Net Banking, and Wallets through our trusted payment partners including Razorpay and Cashfree.
- All transactions are processed securely. Gizora does not store your card or banking details.
- In case of a payment failure, please check with your bank before retrying. Duplicate payments will be refunded.
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7. Shipping
- We ship across India. Delivery timelines vary by location.
- Standard delivery takes 5–8 business days. Express options may be available at checkout.
- Shipping charges, if applicable, are displayed at checkout before payment.
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8. Delivery
- Delivery is attempted up to 2 times. If unsuccessful, the order may be returned to our warehouse.
- Gizora is not responsible for delays caused by courier partners, natural events, or incorrect addresses provided by the customer.
- Exchange/Replacement will be delivered within 7-10 working days.
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9. Returns
- Returns are accepted within 7 days of delivery for eligible products.
- Items must be unused, unwashed, and in original packaging with all tags intact.
- Certain items such as innerwear, swimwear, and personalised products are non-returnable for hygiene reasons.
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10. Refunds
- Approved refunds are processed within 7–10 business days to the original payment method.
- Refunds for Cash on Delivery orders (if applicable) will be issued via bank transfer or UPI.
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11. Intellectual Property
All content on gizora.online — including logos, images, text, product descriptions, and design — is the intellectual property of Gizora. Unauthorised reproduction, distribution, or use of any content is strictly prohibited.
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12. User Responsibilities
You agree to:
- Provide accurate and complete information when placing orders.
- Not misuse the website or attempt to disrupt its functionality.
- Keep your account credentials confidential.
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13. Prohibited Activities
You must not:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorised access to any part of the website.
- Submit false, misleading, or fraudulent orders.
- Engage in scraping, data mining, or automated data collection.
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14. Third-Party Services
Gizora uses third-party services for payment processing, logistics, and analytics. These services have their own privacy and usage policies. We are not responsible for the practices of third-party providers.
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15. Disclaimer
Gizora provides its website and services on an "as is" basis. We do not guarantee uninterrupted access, error-free operation, or that the website is free from viruses or harmful components.
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16. Limitation of Liability
To the maximum extent permitted by law, Gizora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the specific order in question.
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17. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
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18. Contact Information
For any queries related to these terms, please reach out to us:
Email: support@gizora.online
Website: https://gizora.online
Return Policy
Last Updated: July 2026
We at Gizora stand behind the quality of our products. If you're not satisfied, our return process is simple and hassle-free.
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1. Return Window
Returns are accepted within 7 days from the date of delivery. Requests raised after this period will not be entertained.
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2. Product Condition
To be eligible for a return, the item must be:
- Unused and unworn.
- Unwashed and unaltered.
- In its original packaging with all tags, labels, and accessories intact.
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3. Return Eligibility
Returns are accepted for:
- Defective or damaged products.
- Wrong size or colour received (different from what was ordered).
- Products significantly different from the website description.
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4. Non-Returnable Products
The following products cannot be returned:
- Innerwear, lingerie, and swimwear (for hygiene reasons).
- Personalised or customised items.
- Products marked as "Final Sale" or "Non-Returnable" on the product page.
- Items that have been used, washed, or damaged by the customer.
- Free gifts or promotional items.
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5. Return Approval Process
1. Email support@gizora.online with your order ID, reason for return, and photographs of the product.
2. Our team will review your request within 2–3 business days.
3. Upon approval, you will receive return instructions including the pickup address or courier details.
4. Once we receive and inspect the returned item, we will process your refund or exchange.
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6. Return Shipping
- For returns due to our error (wrong or defective product), Gizora will bear the return shipping cost.
- For size or preference-based returns, the customer is responsible for return shipping charges.
- We recommend using a trackable courier service. Gizora is not responsible for items lost in transit during return.
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7. Damaged Products
If your product arrives damaged, please:
- Photograph the item and packaging immediately.
- Contact us at support@gizora.online within 48 hours of delivery.
- We will arrange a free pickup and send a replacement or issue a full refund.
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8. Exchange Policy
- Exchanges are available for size or colour variants of the same product, subject to availability.
- To request an exchange, follow the same process as a return and mention your preferred size/colour.
- If the requested variant is unavailable, a refund will be issued instead.
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9. Customer Support
For return-related assistance, reach out to us:
Email: support@gizora.online
Website: https://gizora.online
Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.